MEGASpaceX
MEGASpaceX Internet
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Help & FAQ

Find answers to common questions or contact our support team

💬 Need Direct Help?

Chat with our support team on WhatsApp for instant assistance

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📚 Frequently Asked Questions

How do I buy a voucher? â–¼

To purchase a voucher:

  • Click "Buy Voucher" on the home page
  • Select your Cité location
  • Choose your preferred plan (24h, 3 days, 7 days, etc.)
  • Enter your MTN Mobile Money number
  • Confirm the payment on your phone
  • You'll receive your voucher code immediately
I paid but didn't receive my voucher code. What should I do? â–¼

Don't worry! You can easily retrieve your voucher:

  • Go to the home page and click "Retrieve Voucher"
  • Enter your MTN Mobile Money number
  • All your vouchers will be displayed

If you still can't find it, please contact our support team on WhatsApp.

How do I use my voucher code? â–¼

After receiving your voucher code:

  • Connect to the MEGASpaceX Wi-Fi network
  • Open your browser (a login page should appear automatically)
  • If not, go to http://192.168.88.1/
  • Enter your voucher code
  • Click login and you're connected!
Can I use one voucher on multiple devices? â–¼

No. Each voucher code works for one device only.

If you need internet on multiple devices (phone, laptop, tablet), you must purchase a separate voucher for each device. For 14-day and 30-day plans, you can buy bundle packages for multiple devices at a discounted price.

When does my plan start? â–¼

Your plan starts from the moment you log in with your voucher code, not from when you purchase it.

For example, if you buy a 24-hour plan at 3 PM Monday but log in at 10 AM Tuesday, it will expire at 10 AM Wednesday.

What payment methods do you accept? â–¼

We currently accept MTN Mobile Money only.

Simply enter your MTN number when purchasing, and you'll receive a prompt on your phone to approve the payment.

I didn't get the payment prompt. What should I do? â–¼

If you don't receive the automatic payment prompt:

  • Dial *126# on your phone
  • Look for pending transactions
  • Find the MEGASpaceX payment
  • Approve it
  • Return to the browser - your voucher will appear
Can I get a refund? â–¼

Refunds are available only if:

  • You were charged but did not receive a voucher code
  • There was a technical error preventing you from using the service

Refunds are not available for unused vouchers or if you simply changed your mind. Please contact support for assistance.

The internet is slow or not working. What should I do? â–¼

Try these troubleshooting steps:

  • Disconnect and reconnect to the Wi-Fi
  • Restart your device
  • Check if you're connected to the correct network
  • Move closer to the router
  • Try a different browser

If the problem persists, contact our support team on WhatsApp with your voucher code.

What are your operating hours? â–¼

The Wi-Fi service is available 24/7. You can purchase and use vouchers at any time.

Our support team is available on WhatsApp from 8 AM to 10 PM daily. Messages sent outside these hours will be responded to the next business day.

💡 Still have questions? Contact us on WhatsApp using the button above, or visit our office. We're here to help!